Terms and Conditions

ledfalszaki.hu — LED wall manufacturing, sales, installation and service

In force from 7 September 2026 until withdrawn. (This supersedes the version of 24 August 2026: the fees and deadlines previously left open — quote validity, advance payment, payment and manufacturing deadlines, call-out and repair fees — have now been filled in.)

These Terms and Conditions may be downloaded and printed from the website; the Seller archives earlier versions and makes them available on request.

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1. Details of the Seller and the website

1.1 The Seller (service provider, operator)

1.2 Hosting provider

1.3 Manufacturing subcontractor, service point

The Seller carries out the manufacturing of the LED displays and — on the Seller's instructions — the on-site installation and warranty repairs through its subcontractor Korád-Trade Kft. (9300 Csorna, Andrássy út 33/A, Hungary; company registration number 08-09-026147; VAT number 24882554-2-08). The Seller is in every case the party in a contractual relationship with the Customer; the Seller is liable for the conduct of the subcontractor as if it had acted itself (Sections 6:129 and 6:148 of Act V of 2013 on the Civil Code, the Hungarian Civil Code).

Workshop and service point: 9025 Győr, Töltésszer utca 3., Hungary (the workshop and showroom of the manufacturing partner; products sent in for repair are repaired here). Further showroom: 1039 Budapest, Rákóczi utca 4., Hungary.

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2. Definitions

• Website: the website and web shop available at https://www.ledfalszaki.hu, together with all of its sub-pages, forms, calculators, configurator and chat assistant.
• Customer: the natural or legal person, or organisation without legal personality, requesting a quote, placing an order or concluding a contract on the website.
• Consumer: a natural person acting outside the scope of their profession, self-employed occupation or business activity (Section 8:1(1) point 3 of the Hungarian Civil Code). The Seller infers consumer status from the Customer's data (ordering as a private individual, without a VAT number).
• Business: a person acting within the scope of their profession, self-employed occupation or business activity (Section 8:1(1) point 4 of the Hungarian Civil Code). If the Customer provides a company name and a VAT number, it qualifies as a business; the consumer protection rules do not apply to it.
• Product: the LED display sold by the Seller (outdoor/indoor LED wall, video wall, scrolling LED sign, LED poster, scoreboard, pharmacy cross, LED controller, accessory) which — with the exception of controllers and certain accessories — is in every case made to order, in the size and configuration selected by the Customer.
• Service: on-site survey, design, delivery, installation, commissioning, training, service, support.
• Quote: the Seller's individual written offer (openable in a browser via a unique link) containing the technical parameters and the price of the Product, the services, and the payment and performance conditions.
• Contract: the contract of sale, mixed with elements of a contract for work, concluded between the Seller and the Customer for the Product and the related Services, of which these Terms and Conditions, the Quote and the electronically signed contract document form part.
• Distance contract: a contract concluded without the simultaneous physical presence of the Parties, exclusively by means of distance communication (website, e-mail, telephone) (Section 4 point 10 of Government Decree 45/2014 (II. 26.)).

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3. Scope, acceptance and amendment of these Terms and Conditions

3.1 These Terms and Conditions govern the use of the website, the requests for quotes and orders initiated through the website or via the contact details indicated on it (e-mail, telephone), and all contracts concluded on that basis, unless the Parties agree otherwise in writing. Any stipulation in the individual Quote or in the signed contract that differs from these Terms and Conditions takes precedence over them.

3.2 Before sending the order, the Customer expressly declares by ticking the checkbox that they have read and accept these Terms and Conditions and the Privacy Policy. No order can be placed without accepting these Terms and Conditions. Browsing the website and using the calculators and the quote request forms does not create a contract; Chapters 21–22 apply to these.

3.3 These Terms and Conditions qualify as a contract concluded in electronic form, which is deemed to be in writing pursuant to Section 6:7(3) of the Hungarian Civil Code; its language is Hungarian. The Seller files the contract (see Chapter 7) and has not submitted to a code of conduct.

3.4 The Seller is entitled to amend these Terms and Conditions unilaterally. The amendment enters into force upon publication on the website and applies to orders placed after its entry into force; it does not affect contracts already concluded. An amendment that is disadvantageous to a consumer may not be applied retroactively.

3.5 The availability of the Products and Services shown on the website may change; the Seller is entitled to withdraw any Product from its range. This does not affect orders already confirmed.

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4. Content of the website, the Products and the prices

4.1 There are two types of product on the website:

a) priced web shop products: LED walls of a defined size and resolution built from 32 × 16 cm LED modules, for which the website indicates both a net and a gross price, and for which the Customer may choose between the version with a 1-year or a 2-year warranty (the two versions have separate prices);

b) quote-based products (with a "Request a quote" button): all other products and all bespoke configurations, for which the Seller prepares an individual Quote.

4.2 Prices are expressed in Hungarian forints. For every price the website indicates the net price and the gross price including value added tax (27%). Where there is no express indication next to a price, it is to be regarded as a net price. The price covers the consideration for the Product; the fees for delivery, on-site installation, survey, scaffolding/crane work and other services are indicated separately on the website or in the Quote.

4.3 The prices shown on the website are indicative and do not qualify as an offer within the meaning of Section 6:64 of the Hungarian Civil Code; the Seller is bound by the price stated in the individual Quote, within its period of validity. The Seller may change the prices on the website at any time — in particular because of changes in the purchase price and in the USD/HUF exchange rate; this does not affect Quotes already accepted or contracts already concluded.

4.4 In the event of an obvious mistake (e.g. HUF 0, or a price out by an order of magnitude), the Seller is not obliged to perform at the erroneous price; it informs the Customer of this without delay, and the Customer decides whether to maintain the order at the correct price. If the consideration corresponding to the erroneous price has already been received, the Seller refunds it within 14 days.

4.5 Product images, visual plans and the illustrations drawn from the dimensions are for illustration only; the colour, frame, rear side and cable outlet of the actual Product may differ from these. The technical data of the Product (resolution, pixel pitch, brightness, IP rating, consumption, size, weight) are governed by the values recorded in the Quote; the values published on the website are the manufacturer's nominal data, subject to the usual manufacturing tolerance.

4.6 Some of the certificates, qualifications, references and reviews appearing on the website relate to the manufacturing subcontractor (Korád-Trade Kft.); the website indicates this in the relevant place.

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5. Requesting a quote and the individual Quote

5.1 The Customer may request a quote via the quote request form on the website, on the page of a web shop product, in the configurator, through the chat assistant, by e-mail or by telephone. Registration is not required. A quote request requires at least the name, e-mail address, telephone number and the desired product (size, type or product code) and — if available — the installation site and a photograph. The Customer is responsible for the truth of the data provided; the consequences arising from incorrect data are borne by the Customer.

5.2 A quote request does not qualify as an order and binds neither the Customer nor the Seller. The Seller confirms receipt of the quote request by e-mail and — where necessary after consultation and after a site survey that is free of charge or subject to the fee indicated in the Quote — sends an individual Quote and a technical proposal, which is available via a unique browser link sent to the Customer's e-mail address and can be downloaded as a PDF.

5.3 The Quote is valid for the period indicated in it or, failing that, for 30 days from its date. The Quote contains: the exact designation and technical parameters of the Product, the quantity, the unit price and the total in net and gross terms, the fees for the services (delivery, installation, training), the duration of the warranty chosen, the payment schedule (advance payment, final invoice), the expected manufacturing and performance deadline, and the place of performance.

5.4 After the expiry of the period of validity the Quote does not bind the Seller; on request the Seller issues a new or confirmed Quote.

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6. Ordering and the steps of concluding the contract electronically

6.1 The technical steps of concluding the contract (Section 5(2) of the Hungarian E-Commerce Act, Ektv.):

1. Quote request on the website or via the contact details indicated (Chapter 5).
2. Quote — the Seller sends a Quote accessible via a unique link.
3. Order — on the browser interface of the Quote the Customer clicks the "Order" (or equivalent) button, provides and checks the ordering data (name/company name, registered office or residential address, delivery/installation address, VAT number, e-mail, telephone, billing data), selects the duration of the warranty and the services, then accepts these Terms and Conditions and the Privacy Policy by ticking the checkbox and — if a consumer — acknowledges the information under Chapter 12 concerning the absence of the right of withdrawal. By sending the order the Customer makes an offer within the meaning of Section 6:64 of the Hungarian Civil Code, which entails an obligation to pay; the wording of the button clearly indicates this (Section 15(2) of Government Decree 45/2014).
4. Correction of data entry errors — the Customer may amend the data on the interface at any time before sending; after sending, they may report the error without delay to info@ledfalszaki.hu, and the Seller corrects it before the contract is signed.
5. Automatic confirmation — the Seller sends confirmation of the receipt of the order electronically, within 48 hours at the latest. If the confirmation does not arrive within 48 hours of sending the order, the Customer is released from being bound by the offer (Section 6(2) of the Hungarian E-Commerce Act). The automatic confirmation does not in itself constitute acceptance of the order.
6. Electronic signing of the contract — on the basis of the order data and the Quote, the Seller prepares the contract document, which the Customer views and checks via a unique browser link and signs electronically in accordance with Chapter 7. The contract is concluded with the signature of the Customer and the Seller and the sending of the signed copy by e-mail. Unless the Parties agree otherwise in the Quote, the entry into force of the contract and the start of manufacturing are subject to receipt of the advance payment (point 8.2).
7. Advance invoice and payment of the advance (Chapter 8).
8. Manufacturing, delivery/installation, handover, final invoice (Chapters 9–11).

6.2 The Seller may refuse the order before acceptance even without giving reasons, in particular if the Product cannot be manufactured, the Customer's data is incomplete or untrue, or the Customer has an overdue debt towards the Seller. The Seller informs the Customer of this without delay and refunds any amount already received within 14 days, by the same means as the original payment.

6.3 Communications between the Parties (quote request, Quote, order, confirmation, contract, invoice, fault report) are deemed to have arrived when they become accessible to the addressee. A communication sent by e-mail is deemed delivered upon arrival in the addressee's mail system; the Customer must ensure that the e-mail account provided is operational and that the spam filter is set appropriately.

6.4 The Seller files the order and the contract electronically and stores them for the accounting and tax retention period (at least 8 years); the Customer receives the signed contract by e-mail, and the Seller sends it again on request.

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7. Electronic signature, the form of the contract

7.1 The Customer signs the contract document in the browser, with a signature drawn on a touchscreen or with a mouse, and — where the Seller so chooses — in addition by entering a one-time SMS code sent to the mobile telephone number provided. The signing interface records the time of the signature, the IP address and browser of the signatory, the checksum (hash) of the signed document, and — where an SMS code is used — the successful entry of the code.

7.2 The Parties agree that the signature thus created qualifies as a legal statement made in writing within the meaning of Section 6:7(3) of the Hungarian Civil Code, because the content of the statement can be recalled unchanged and the person making the statement and the time of the statement can be identified. The signature is an electronic signature within the meaning of Article 25(1) of the eIDAS Regulation (Regulation (EU) No 910/2014), the legal effect and admissibility as evidence of which may not be denied solely on the grounds that it is in electronic form or that it is not a qualified signature.

7.3 The Customer declares that they, or the person entitled to represent them, are the addressee of the signing link and of the SMS code; the signing link and the code may not be passed on to third parties. In the case of a business Customer, the signatory warrants that they are entitled to conclude contracts on behalf of the business.

7.4 At the Customer's request the contract may also be signed on paper, by post; in that case the contract is concluded when the copy signed by both parties reaches the Seller.

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8. Payment of the prices, advance payment, invoicing, default

8.1 Method of payment: bank transfer to the Seller's bank account indicated in point 1.1. The Seller may introduce card payment in the future; the conditions of this will be published on the payment interface. Cash payment is possible only by separate agreement, within the statutory limits.

8.2 Advance payment: after the contract has been signed, the Seller issues a request for an advance payment corresponding to 50% of the purchase price, and, once the amount has been received, an advance invoice. Manufacturing starts when the advance payment is credited; the manufacturing deadline is counted from that day. In the case of a consumer, the advance is an "advance payment" within the meaning of Government Decree 45/2014, which, if the contract fails, is to be settled in accordance with the rules of Chapter 12.

8.3 Final invoice: the Seller issues the final invoice upon handover of the Product (in the case of installation, after commissioning; in the case of delivery, upon notification that the Product is ready for dispatch), with a payment deadline of 8 days. The Quote may set out a different schedule (e.g. a second instalment at the end of manufacturing).

8.4 Electronic invoice: by accepting these Terms and Conditions the Customer consents to the Seller sending its invoices — including advance, partial and final invoices — as electronic invoices by e-mail (Section 175 of the Hungarian VAT Act). The authenticity and integrity of the electronic invoice is ensured by the Seller's invoicing system; the invoices are reported to the NAV Online Invoice system (the Hungarian tax authority's invoice reporting system).

8.5 Default interest: in the event of late payment, a consumer Customer is required to pay default interest under Section 6:48 of the Hungarian Civil Code (equal to the central bank base rate), and a business Customer default interest under Section 6:155 of the Hungarian Civil Code (central bank base rate + 8 percentage points), and, in the case of a business, also the flat-rate recovery cost equivalent to EUR 40 under Act IX of 2016.

8.6 Retention of title: the Seller retains title to the Product until the full purchase price (and its ancillary costs) has been paid (Section 6:216 of the Hungarian Civil Code). While title is retained, the Customer may not dispose of or encumber the Product and must bear the risk of damage. Until the final invoice is settled, the Seller is entitled to withhold the handover of the control software, the release of the passwords and the opening of remote access.

8.7 If the Customer fails to pay the advance within 15 days of the due date of the request for advance payment, the Seller may withdraw from the contract, or the validity of the Quote lapses. If the Customer fails to pay the final invoice, the Seller may withhold handover and commissioning of the Product and stores the Product at the Customer's cost and risk.

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9. Manufacturing and manufacturing deadline

9.1 The LED walls and displays — including the priced products of the web shop — are made on the basis of the order, in the size, resolution, framing and control selected by the Customer; they cannot be supplied from stock.

9.2 The manufacturing deadline is the period recorded in the Quote or, failing that, 30 working days from receipt of the advance payment. The deadline is indicative; the Seller informs the Customer without delay of any delay and of its expected duration. Delays in the procurement of parts (in particular overseas LED modules and controllers), customs procedures and force majeure (Chapter 18) extend the deadline by the duration of the delay.

9.3 In the case of a consumer Customer, if the Seller fails to meet the deadline undertaken, the Consumer may set a reasonable additional deadline and, if that expires without result, may withdraw from the contract; the Seller refunds the amounts paid up to that point within 14 days. If compliance with the deadline was an essential element of the contract (e.g. an event), there is no need to set an additional deadline.

9.4 After manufacturing has started, the Customer may amend the order (size, resolution, frame, colour) only with the Seller's consent and by bearing the additional costs incurred. Points 12.4 and 12.7 apply where the Customer cancels after manufacturing has started.

9.5 During manufacturing the Seller is entitled to use a part of equivalent or better technical content than the parameters ordered (e.g. the type of controller or power supply) if the part ordered cannot be procured and this does not impair the functions or appearance of the Product; the Seller informs the Customer of this.

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10. Delivery and on-site installation

10.1 Methods of performance

In accordance with the Quote, the Customer may choose: a) personal collection at the workshop/service point referred to in point 1.3; b) delivery to the Customer's address (courier service, carrier, or a vehicle of the Seller/subcontractor), without installation; c) delivery with on-site installation, commissioning and training.

10.2 Delivery

The delivery fee depends on the size and weight of the Product and on the distance; its amount is set out in the Quote the call-out fee is HUF 200 + VAT per kilometre, calculated on the round-trip distance from Győr, with a minimum of HUF 15,000 + VAT per occasion. Only products of a suitable size can be sent by parcel service. The Customer must inspect the consignment on receipt, have any damage to the packaging recorded in the presence of the carrier, and report the damage to the Seller with a photograph within 3 working days. Failure to comply with this obligation does not affect the warranty rights, but may frustrate the enforcement of a claim against the carrier.

10.3 Installation

The fee for and the scope of the on-site installation (mechanical fixing, electrical connection up to the connection point provided by the Customer, commissioning of the controller, testing) is set out in the Quote. Call-out fee: HUF 200 + VAT per kilometre (round-trip distance from Győr), minimum HUF 15,000 + VAT per occasion. Installation is carried out by the Seller with its own staff or by the subcontractor referred to in point 1.3.

Travel allowance. The Seller charges a travel allowance of HUF 80,000 net per day for the duration of the on-site work (installation, commissioning), for each commenced working day. At installation sites abroad the allowance applies from the first day. In Hungary it applies where the work exceeds one working day. The allowance is shown as a separate item in the Quotation.

10.4 The Customer's obligations on site (cooperation)

Unless the Quote provides otherwise, the Customer must ensure, at their own cost and risk, that the following are available at the agreed installation time:

a) the supporting structure / fixing surface, which is structurally suitable to bear the weight of the Product, the wind load and the dynamic loads of the fixing; the Customer is responsible for the load-bearing capacity of the building structure (façade, roof, mast, wall), for the structural design and, where necessary, for obtaining a structural engineer's report; the Seller is responsible only for the structure of the frame/cabinet manufactured by it;

b) the electrical supply: a standard, earthed connection point with overcurrent and shock protection, matching the consumption of the Product, in the immediate vicinity of the Product, with cabling of the necessary cross-section; the Customer is responsible for the compliance of the building's electrical network;

c) the data connection (wired internet/network connection or the signal source required by the controller), if content management takes place remotely or over a network;

d) access and a working area: free and safe access to the installation site, and, where necessary, scaffolding, a cherry picker or a crane together with its operator; if these are provided by the Seller under the Quote, their fee is a separate item;

e) the necessary official, owner and community permits and consents (townscape notification/permit, requirements applying to advertising media, monument protection, public area use and condominium consents, local decrees on displayed advertisements and the obligations under Act LXXIV of 2016 on the protection of the townscape); any fine, demolition obligation and damage arising from the lack of a permit is borne by the Customer;

f) for outdoor installation, the weather suitability of the site: in the event of stormy wind, freezing rain, frost or the risk of lightning, the Seller is entitled to postpone the installation in accordance with occupational safety rules; a delay for this reason does not constitute default;

g) the local information needed for the work (concealed cables, pipes, sources of danger).

10.5 If the Customer fails to ensure the above conditions at the agreed time and the installation therefore fails or can only be carried out in part, the Seller is entitled to charge the fee for the failed call-out and the waiting time, to set a new date in line with its capacity, and the performance deadline is extended by the duration of the Customer's delay (Sections 6:150 and 6:156 of the Hungarian Civil Code). The Seller is not liable for a defect arising from the structure, power supply or network provided by the Customer, or from the Customer's instruction, provided that it warned the Customer of the unprofessional nature of the instruction (Section 6:240 of the Hungarian Civil Code).

10.6 Unless otherwise agreed, installation does not include architectural, façade, sheet-metal or electrical work (beyond the connection point), the restoration of surfaces, the removal of waste other than packaging material, or the production of content (videos, captions).

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11. Handover and acceptance, training, risk of damage

11.1 The Parties draw up a handover and acceptance record (on paper or electronically) of the handover of the Product, recording the identifiers of the Product, the test of operability (illumination of the entire surface, test images, control), any deficiencies and the deadline for remedying them. Insignificant defects that do not prevent use as intended do not prevent acceptance; the Seller repairs these under the warranty.

11.2 In the case of a Product ordered with installation, handover takes place together with commissioning and the training of the Customer (or their representative). The training covers the basic functions of the control software (uploading content, scheduling, brightness, switching on/off), on one occasion, on site or — as agreed — online. Further training may be subject to a fee.

11.3 If the Customer fails to appear at the handover despite due notice, or unreasonably refuses acceptance, the Product is deemed to have been handed over on the day it was offered for acceptance, the risk of damage passes, and the final invoice becomes due.

11.4 Risk of damage: the risk of damage to the Product passes to the Customer upon receipt of the Product (in the case of installation, upon commissioning) or, for a product sent to a consumer by courier, upon taking possession of the Product (Section 6:219 of the Hungarian Civil Code). In the case of a business Customer using its own carrier, the risk of damage passes upon handover to the carrier.

11.5 The Seller hands over with the Product a user and operating manual in Hungarian, access to the control software, the warranty certificate (see Chapter 15) and the invoice, including by electronic means.

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12. Right of withdrawal and termination — consumer Customers

12.1 In the case of a distance contract, a consumer is as a general rule entitled, under Section 20 of Government Decree 45/2014 (II. 26.), to withdraw without giving reasons within 14 days, counted for the sale of goods from receipt of the goods and for services from the conclusion of the contract.

12.2 The consumer is NOT entitled to the right of withdrawal in respect of LED walls and displays, because these are "goods not prefabricated, which have been produced on the basis of the consumer's instructions or at their express request, or goods clearly personalised for the consumer" within the meaning of Section 29(1)(c) of Government Decree 45/2014: every LED wall and display is made to order in the size, resolution, framing and control chosen by the Customer, and cannot be sold to another buyer. The Seller warns the consumer of this separately before the order is placed, and by placing the order the consumer expressly acknowledges it.

12.3 Nor may the right of withdrawal be exercised after the service (survey, installation, training) has been performed in full, where the Seller began performance with the consumer's express prior consent and the consumer acknowledged that they would lose their right of withdrawal/termination once the service had been performed in full (Section 29(1)(a)).

12.4 If the consumer expressly requests that the Seller begin performance of the service within the 14-day period and then terminates within that period, they must reimburse the consideration for the service performed proportionately up to the termination (Section 26 of Government Decree 45/2014).

12.5 Non-bespoke goods (for example a controller, accessory, cable or sending card held in stock, ordered by the consumer separately and not as bespoke manufacturing): the consumer may withdraw in respect of these within 14 days of receipt of the goods. The withdrawal must be communicated to info@ledfalszaki.hu or by post, by way of an unequivocal statement (e.g. using the model set out in Annex 1); the deadline is deemed to be met if the consumer sends the statement before it expires. The consumer must return the goods at their own cost within 14 days of communicating the withdrawal; the Seller refunds the amount paid — together with the delivery fee, save for the additional cost of a method other than the cheapest ordinary carriage offered — within 14 days of becoming aware of the withdrawal, by the same means as the original payment, with the proviso that it may withhold the refund until the goods have been returned or their return has been evidenced. The consumer is liable for any depreciation resulting from use exceeding what is necessary to establish the nature, characteristics and functioning of the goods.

12.6 The right of withdrawal does not affect the consumer's warranty and guarantee rights (Chapters 13 and 15).

12.7 Cancellation by the Customer in the case of bespoke goods: if a consumer or business Customer withdraws from the contract after manufacturing has started, without any breach by the Seller, the Seller is entitled to reimbursement of the cost of the work already carried out and of the materials procured that cannot be used elsewhere (modules, frame, controller), as well as of the damage caused by the failure of the contract (Section 6:249 of the Hungarian Civil Code), which it may set off against the advance payment, with any excess to be paid by the Customer within 8 days. At the Customer's request the Seller provides an itemised statement of the state of completion and the costs at the time of the cancellation.

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13. Warranty for defects, product warranty, guarantee — consumer Customers

13.1 In the case of a consumer Customer, the rules of the Hungarian Civil Code, of Government Decree 373/2021 (VI. 30.) and of Government Decree 151/2003 (IX. 22.) are mandatory; these Terms and Conditions do not depart from them to the detriment of the consumer. The detailed information, with the wording set out in Annex 3 to Government Decree 45/2014, is contained in Annex 2; the points below summarise it.

13.2 Warranty for defects (kellékszavatosság): in the event of defective performance by the Seller, the consumer may — at their choice — request repair or replacement (unless this is impossible or would involve disproportionate additional cost), or may claim a proportionate price reduction or withdraw, on the conditions set out in Government Decree 373/2021. There is no withdrawal for an insignificant defect. A warranty claim may be enforced within 2 years of performance; a defect identified within 1 year of performance is presumed to have existed at the time of performance, unless this is incompatible with the nature of the defect or of the goods. The defect must be notified without delay after its discovery; a defect notified within 2 months of discovery is deemed to have been notified without delay. The Seller carries out the repair or replacement within an appropriate deadline — having regard to the characteristics of the goods and the purpose expected by the consumer — sparing the consumer's interests, and at its own cost; in such a case the cost of installing/removing the LED wall is borne by the Seller. The Seller arranges for the return of the defective goods at its own cost.

13.3 Product warranty (termékszavatosság): in the event of a defect in the LED wall as a movable item, the consumer may, within 2 years of the item being placed on the market, request the manufacturer (under Section 6:168 of the Hungarian Civil Code both the producer and the distributor of the goods, and thus the Seller as well, qualify as manufacturer) to repair the defect or, if this is not possible within an appropriate deadline, to replace the item. A warranty claim for defects and a product warranty claim may not be enforced simultaneously and in parallel for the same defect.

13.4 Guarantee (warranty): the Seller undertakes a voluntary (contractual) guarantee on the Product of 1 year or 2 years, at the Customer's choice, which is included in the price of the Product (in the web shop the two versions are offered at separate prices); the detailed conditions of the guarantee are set out in Chapter 15.

If the Product sold to a consumer qualifies as a durable consumer good listed in the Annex to Government Decree 151/2003 (IX. 22.), the consumer is entitled to the mandatory guarantee under that legislation, the duration of which — under the rules in force since 8 May 2024 — is 2 years for a sale price of at least HUF 10,000 gross but not exceeding HUF 250,000 gross, and 3 years above a gross sale price of HUF 250,000; during that period the voluntary guarantee may not be shorter, and the Seller proceeds in accordance with the rules governing the mandatory guarantee (warranty certificate, striving to repair within 15 days, replacement or refund of the purchase price where repair exceeds 30 days, the rule on repeated failure, the right to request replacement within 3 working days). The guarantee does not affect the consumer's statutory rights of warranty for defects and product warranty. The guarantee period starts when the Product is handed over to the consumer, or, if commissioning is carried out by the Seller or its agent, on the day of commissioning. The Seller hands over the warranty certificate electronically (by e-mail, together with the final invoice), and in the case of goods with a gross sale price below HUF 50,000 the invoice serves for enforcing the guarantee claim.

13.5 The consumer may report their warranty/guarantee claim via the contact details given in point 1.1; the Seller draws up a record of the report and hands a copy of it to the consumer (Decree 19/2014 (IV. 29.) NGM).

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14. Warranty — business Customers

14.1 In the case of a business Customer, the warranty claim for defects lapses 1 year after performance (Section 6:163(1) of the Hungarian Civil Code); the defect must be notified immediately after its discovery, in writing (e-mail), with a description of the defect and a photograph/video. The Customer is liable for damage resulting from late notification (Section 6:162 of the Hungarian Civil Code).

14.2 In the case of a business Customer, Government Decrees 373/2021, 151/2003 and 45/2014 do not apply; the presumption of defective performance does not apply; the Seller's guarantee is solely the voluntary guarantee under Chapter 15, with the chosen duration of 1 or 2 years. Product warranty (Section 6:168 of the Hungarian Civil Code) is available only to consumers.

14.3 In the case of a business Customer, the warranty claim for defects is directed primarily at repair and, if that fails, at replacement; a price reduction or withdrawal is possible only if repair/replacement is impossible or the Seller does not undertake or does not carry it out within a reasonable deadline.

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15. Detailed conditions of the guarantee (warranty) — applying to all Customers

15.1 Duration: 1 year or 2 years as selected by the Customer when ordering (for a consumer, at least the mandatory duration under point 13.4, where that applies). The guarantee starts on the day the Product is handed over or, if commissioning was carried out by the Seller or its agent, on the day of commissioning. If the Product or a substantial part of it is replaced, the guarantee starts anew for the replaced part on the day of the replacement.

15.2 Scope: the guarantee covers manufacturing and material defects of the Product, in particular defects of the LED modules, the sending and receiving cards, the power supplies, the internal wiring and the frame/cabinet, as well as defects in the installation work carried out by the Seller. Pixel defects: a pixel defect in the LED modules qualifies as a defect covered by the guarantee if at least 1% of the LED pixels on the Product are defective (not lighting, permanently lit or showing a colour defect), or if the defective pixels form a continuous patch that disturbs the display; scattered pixel defects below this level, resulting from the manufacturing technology, are a characteristic of LED technology and do not constitute a defect.

15.3 The guarantee does not cover (nor, for business Customers, does the warranty) defects arising from:

a) use that is not in accordance with the intended purpose or departs from the user manual, or unprofessional transport, storage, installation or connection, where this was not carried out by the Seller;

b) intervention, modification or unprofessional repair by the Customer or a third party, the fitting of non-original parts, or unauthorised modification of the software/firmware;

c) natural disaster, force majeure (lightning strike, overvoltage, flood, mechanical damage caused by a storm, fire), vandalism, accident, the impact of a foreign object;

d) a fault in the electrical network provided by the Customer (overvoltage, voltage fluctuation, inadequate earthing, insufficient protection), or the inadequacy of the supporting structure;

e) natural wear and tear, the decrease in brightness and colour fidelity over time that is characteristic of LED technology, and wearing and consumable parts;

f) exceeding the environmental limits (operation outside the specified temperature, humidity and IP rating ranges, use of an indoor product outdoors);

g) failure to clean or maintain the Product; cleaning outdoor LED walls and checking the seals is the Customer's task;

h) a defect in the content or the material displayed, a fault in the Customer's internet/network connection, or a fault in third-party software.

15.4 Reporting a fault: guarantee claims must be reported to info@ledfalszaki.hu, quoting the number of the invoice or the warranty certificate, with a description of the fault and, where possible, a photograph/video. The Seller confirms the report within 2 working days and, where possible, first attempts to locate the fault by remote diagnostics (telephone, AnyDesk); the Customer must provide reasonable cooperation for this (access to the controller, photographs, tests).

15.5 Place of repair:

a) a Product installed by the Seller or its subcontractor is repaired by the Seller at the place of installation;

b) a Product not installed or connected by the Seller (only delivered, or collected in person) is repaired by the Seller at the workshop referred to in point 1.3; the Customer transports the Product there and back at their own cost and risk, in suitable packaging — or may request on-site repair, the call-out fee for which (15.7) they bear even within the guarantee period, although the repair itself is free of charge; in the case of a consumer, the cost of removing and refitting, and of transporting to and from the site, a product installed (fixed) on site is borne by the Seller.

15.6 Repair deadline: the Seller endeavours to carry out the guarantee repair within 14 working days of the report of the fault and, in the case of a consumer, within a maximum of 15 days for goods falling within the scope of Government Decree 151/2003; if the repair would exceed 15 days, it informs the consumer of its expected duration. For outdoor, on-site repairs the deadline may be affected by the weather and by the accessibility of the working area. If the defective subassembly of the Product can be repaired by replacement, the Seller primarily replaces the part (module, power supply, card).

15.7 Chargeable repair: a fee is payable if the fault reported is excluded from the guarantee under point 15.3, if the report proves unfounded (the Product is free of defects and the fault lies in the Customer's network/device), or if the guarantee period has expired. Fees (net, excluding VAT): call-out fee HUF 200 per kilometre for the workshop–site–workshop route, minimum call-out fee HUF 15,000 per occasion, labour charge HUF 20,000 for every hour commenced, material costs in accordance with the quote agreed with the Customer. In the case of a consumer, the Seller informs the consumer in advance of the chargeable repair and carries it out only on the consumer's express order.

15.8 Warranty certificate: the Seller hands over the warranty certificate electronically (13.4). The guarantee claim may be enforced with the warranty certificate or with the invoice. Loss of the warranty certificate does not affect the consumer's rights if they can evidence the purchase.

15.9 Spare module: if the Quote includes a spare LED module, it may also be fitted by the Customer, following the Seller's instructions; this does not extinguish the guarantee.

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16. Post-guarantee service, support, extended warranty

16.1 The Seller undertakes to service the Product and to supply spare parts after the expiry of the guarantee as well, depending on the type of Product and within the limits of availability, at the fees set out in point 15.7 the fees for out-of-warranty service are identical to those set out in point 15.7.

16.2 Telephone and remote (AnyDesk) support: the Seller provides free telephone and remote support for the use of the control software during the lifetime of the Product, during working hours ("lifetime support"). This covers advice, assistance with operating the software and remote localisation of faults; it does not constitute an availability guarantee, does not extend to on-site call-outs or content production, and the Seller may restrict it if the Product becomes technically obsolete or the manufacturer's software support ends. Remote access requires the Customer's express, case-by-case authorisation.

16.3 Warranty+ packages: the extended warranty and maintenance packages offered on the website (Essential, Pro, Enterprise 24/7) are the subject of separate written agreements; the fees published on the website are indicative, and the exact fee and service levels are set out in the Quote and in the separate contract. The packages do not affect statutory rights.

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17. Use of subcontractors

17.1 The Customer acknowledges that the Seller has the manufacturing, installation and service carried out in whole or in part by the subcontractor referred to in point 1.3; the subcontractor's staff act on site in the name of the Seller. The Customer does not conclude a contract directly with the subcontractor and pays the purchase price exclusively to the Seller.

17.2 The subcontractor's professional certificates and references appear on the website with an indication of the manufacturer; these evidence the professional background of the manufacturing and do not mean that the subcontractor is directly bound towards the Customer.

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18. Liability, force majeure

18.1 The Seller's liability for damage caused by breach of contract is governed by Section 6:142 of the Hungarian Civil Code. Towards a business Customer, the Seller's liability — with the exception of liability for breach of contract caused intentionally or by gross negligence, or damaging life, bodily integrity or health — is limited to the net purchase price under the contract and does not extend to lost profit, lost advertising revenue, business interruption, data loss or consequential damage (Section 6:152 of the Hungarian Civil Code). Towards a consumer, the Seller limits its liability only to the extent permitted by law; these Terms and Conditions do not curtail the consumer's statutory rights.

18.2 The Customer is responsible for the content displayed on the Product and for its lawfulness (copyright, advertising law, light pollution, road safety and townscape requirements), for the operation of the Product, for compliance with the operating requirements (brightness setting, night mode, cleaning), and for damage caused by the Product to third parties where this does not result from a defect in the Product.

18.3 Website: the Seller endeavours to keep the website running continuously and free of errors, but is not liable for damage arising from the temporary unavailability of the website or of the quote request/signing interface, from maintenance, from a fault of a third-party provider (hosting, e-mail, SMS, payment provider), from a fault of the Customer's device or internet connection, or from the use of the informational content published on the website (blog, LED glossary, FAQ, calculators). The Seller ensures that the website is free of malware with the care that can be expected of it, but does not guarantee this.

18.4 Force majeure: neither Party is liable for a breach of contract caused by a circumstance beyond its control that was unforeseeable at the time the contract was concluded and that it could not be expected to avoid or whose damage it could not be expected to avert (Section 6:142 of the Hungarian Civil Code); such circumstances include in particular natural disaster, extreme weather, epidemic and epidemiological measures, war, act of terrorism, strike, official measures, import/export restrictions, lasting disruption of international supply chains and of the supply of parts, and lasting power or internet outages. Force majeure extends the performance deadline by the duration of the impediment; if the impediment exceeds 90 days, either Party may withdraw, and the Parties settle what has been performed up to that point.

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19. Discount codes, promotions, the prize wheel game

19.1 The Seller may issue discount codes from time to time (in the newsletter, in a promotion, in the prize wheel game). The code may be given when requesting a Quote or when ordering; the Seller applies the discount in the Quote. One code may be used per order; codes may not be combined, exchanged for cash or transferred, and are valid for the product range and the period set out in the conditions of the code. The discount applies to the net price of the Product and not to delivery, installation and other service fees, unless the code expressly relates to such a service (e.g. free call-out, free survey).

19.2 Prize wheel game — game rules

a) Organiser: the Seller. The game is available in the "prize wheel" pop-up window on the website, and only if the Seller has activated the game; the Seller may suspend or discontinue the game at any time, without giving reasons.

b) Participation: natural persons who have reached the age of 18, or the representative of a business, may take part in the game by providing a valid e-mail address and giving newsletter consent (Chapter 20). Participation is free of charge and not conditional on a purchase; one e-mail address may spin once every 30 days.

c) Prizes: every spin wins — the prizes on the wheel (e.g. a percentage discount, free call-out, free on-site survey, extended warranty, spare module, free online training) — the promotion is currently NOT active; the wheel is switched off on the website.. The prize is selected on the server side by the Seller, with pre-set weighted odds; the animation of the wheel merely displays this. Since every participant wins, the game is neither a prize draw nor gambling, but a sales promotion.

d) Redemption: the prize appears on screen in the form of a unique discount code and — if sending is operational — by e-mail; the code may be redeemed within 30 days of its issue, on one occasion, in the Quote for a new order, in accordance with point 19.1; it may not be combined with any other discount; it may not be exchanged for cash; and it may not be applied retroactively to a Quote/order already valid. The "extended warranty" prize extends the duration of the chosen guarantee by 1 year, on the conditions set out in Chapter 15.

e) Exclusion: the Seller excludes any participant who takes part using several e-mail addresses, automated tools or by technically manipulating the game; a code obtained in this way is invalid.

f) Data processing: the Seller processes the e-mail address provided in order to send the code and — on the basis of consent — to send the newsletter; for details see the Privacy Policy.

g) The game rules form part of these Terms and Conditions; complaints relating to the game may be made in accordance with Chapter 25.

19.3 The promotions do not affect the Seller's obligations concerning fair commercial practices (Act XLVII of 2008); the discount is to be calculated in accordance with the conditions of the code, from the price otherwise displayed on the website.

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20. Newsletter

20.1 On the website the visitor may subscribe voluntarily to the Seller's newsletter (professional articles, pricing information, offers) by providing their e-mail address. The subscription qualifies as prior, express consent within the meaning of Section 6 of Act XLVIII of 2008 on commercial advertising activity and Section 14 of the Hungarian E-Commerce Act (Ektv.); requesting a quote or placing an order does not in itself entail a newsletter subscription.

20.2 The subscriber may withdraw their consent at any time, without giving reasons and free of charge, by clicking the unsubscribe link in the newsletter or by sending a message to info@ledfalszaki.hu; the Seller then deletes the address from the newsletter list without delay. The details of the data processing are set out in the Privacy Policy.

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21. AI-based assistant ("Ádám"), calculators, configurator, AI visualisation

21.1 The "Ádám" chat assistant operating on the website is an automated system based on artificial intelligence, not a live person; the visitor is conversing with this assistant and not with an employee of the Seller or the manufacturer, even though the assistant uses a name and a personality. The assistant's answers are for information only, may be incorrect or incomplete, and do not constitute an offer, a quote or a contractual statement; the Seller is bound only by a Quote communicated in writing (by e-mail or on the quote interface). The Seller treats contact details provided through the assistant as a quote request. The Seller logs the conversations in order to improve the quality of the service (Privacy Policy). Please do not provide the assistant with special categories of personal data, passwords or bank card data.

21.2 The calculators (pixel simulator, return-on-investment calculator, price estimator), the LED wall configurator and the AI visualisation function are estimating and illustrative tools; the price, size, consumption, return and appearance they show are indicative, depend on the data entered and do not constitute an offer. The image generated by the AI visualisation only approximates the actual appearance of the Product; technical and aesthetic decisions should be taken solely on the basis of the Quote and the on-site survey.

21.3 The Seller is not liable for decisions arising from a fault of the automated tools or from the inaccuracy of the data entered, within the limits of Chapter 18.

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22. User content, photograph uploads

22.1 On the quote request form, in the configurator or in the AI visualisation, the visitor may upload photographs, drawings and plans (hereinafter: user content). The uploader warrants that they are entitled to use the content, that it does not infringe the copyright, personality or other rights of third parties, and that they have the consent of any persons appearing in it; the uploader is liable for any claims arising from this.

22.2 The uploader grants the Seller a non-exclusive, royalty-free licence, without territorial restriction, to use the user content for the purposes of preparing a quote, design, visualisation and performance of the contract, for as long as is necessary to achieve that purpose. The Seller uses photographs of the completed Product as a reference (on the website, on social media) only with the Customer's separate consent.

22.3 It is prohibited to upload unlawful or obscene content, content containing malware or content endangering the operation of the service; the Seller deletes such content.

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23. Copyright

23.1 The entire content of the website — texts, photographs, visual plans, drawn product visuals, videos, logos, the LED glossary and the blog articles, the source code of the calculators and the configurator, the databases and the appearance of the website — is protected by copyright (Act LXXVI of 1999 on copyright); the rightholder is the Seller or the rightholder (e.g. the manufacturing subcontractor, a photographer) from whom the Seller holds a licence. The designation "LED-fal Szaki" / "ledfalszaki" is the Seller's trade name.

23.2 Any use of the content of the website going beyond viewing for private purposes and ordinary browsing — in particular reproduction, distribution, adaptation, organisation into a database, automated querying (scraping) or use for machine learning purposes — requires the Seller's prior written permission. Quotation is permitted within the limits of free use, with an indication of the source and of the website.

23.3 The Quote, technical proposal, visualisation and design prepared by the Seller are the Seller's intellectual product; the Customer may use them solely for taking their decision and — where a contract is concluded — for using the Product, and may not pass them on to third parties (in particular competing manufacturers) for the purpose of obtaining a quote.

23.4 The control software belonging to the Product may be used in accordance with the licence conditions of the software's manufacturer; the Customer acquires no ownership of the software, only a right of use.

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24. Data processing

24.1 The Seller processes the personal data of the visitors of the website and of the Customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act CXII of 2011 on informational self-determination and freedom of information. The detailed conditions of the processing (purposes, legal bases, recipients — including the manufacturing subcontractor, the hosting, e-mail and SMS providers and the invoicing system —, retention periods, data subject rights, cookies) are set out in the Privacy Policy published on the website: https://www.ledfalszaki.hu/en/privacy-policy. The Privacy Policy is a document separate from these Terms and Conditions, which the Customer reads before ordering.

24.2 The website uses cookies and measurement tools (e.g. Google Analytics 4) depending on the visitor's consent; the consent may be changed at any time in the cookie settings.

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25. Complaint handling and enforcement of rights

25.1 Complaint to the Seller: the Customer may communicate a complaint concerning the Product, the Service or the conduct of the Seller or its subcontractor orally (by telephone or in person) or in writing (e-mail: info@ledfalszaki.hu; post: 2724 Újlengyel, Petőfi S. u. 48., Hungary). The Seller remedies an oral complaint immediately where possible; if this is not possible, or if the consumer does not agree with the handling of the complaint, the Seller draws up a record of the complaint and sends a copy of it to the consumer at the latest together with the substantive reply. The Seller answers a written complaint in writing, on the merits and in a verifiable manner, within 30 days of its receipt; in the event of rejection it states the reasons and the available remedies (békéltető testület — conciliation board, authority) (Section 17/A of Act CLV of 1997 on consumer protection, Fgytv.). The Seller retains the complaint and the reply for 3 years.

25.2 Békéltető testület (conciliation board) (for consumer Customers): with a view to the out-of-court settlement of a consumer dispute concerning the quality and safety of the Product, the application of the product liability rules, the quality of the service, and the conclusion and performance of the contract, the consumer may turn to the conciliation board with jurisdiction over the Seller's registered office:

Pest Vármegyei Békéltető Testület (Conciliation Board of Pest County)
(an independent body operating alongside the Pest County and Érd Chamber of Commerce and Industry)
Registered office / postal address: 1055 Budapest, Balassi Bálint utca 25. IV/2., Hungary
Telephone: +36 1 792 7881
E-mail: pmbekelteto@pmkik.hu
Website: https://panaszrendezes.hu

The consumer may also turn to the conciliation board of their domicile or place of residence; the list of the boards is available at https://bekeltetes.hu. Proceedings before a conciliation board are subject to the condition that the consumer has first attempted to settle the dispute directly with the Seller. The Seller has a duty to cooperate in the proceedings before the conciliation board: it must send its written reply to the board and ensure the participation, at the hearing — in person or online — of a person authorised to conclude a settlement (Section 29(11) of the Hungarian Consumer Protection Act). The Seller — the Seller has not made a submission declaration, therefore the board issues a recommendation. the decision of the conciliation board as binding.

25.3 Consumer protection authority: the consumer may turn to the consumer protection authority (the consumer protection unit of the county government office with jurisdiction over their domicile; for the Seller's registered office, the Pest County Government Office) if they detect an infringement of consumer protection legislation; contact details: https://fogyasztovedelem.kormany.hu, https://nkfh.gov.hu.

25.4 Online dispute resolution: the online dispute resolution platform of the European Union (ODR) ceased to operate on 20 July 2025 pursuant to Regulation (EU) 2024/3228, and complaints can therefore no longer be submitted through it. In the case of a cross-border consumer dispute, the consumer may seek the assistance of the European Consumer Centre Hungary (https://www.magyarefk.hu); the proceedings of the Hungarian conciliation boards may also be conducted by online hearing.

25.5 Court: the Parties settle disputes primarily by negotiation; failing that, the Hungarian court with competence and jurisdiction proceeds. The Seller does not apply an exclusive jurisdiction clause against a consumer.

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26. Miscellaneous provisions

26.1 These Terms and Conditions and the contracts between the Parties are governed by Hungarian law, in particular Act V of 2013 on the Civil Code; Act CVIII of 2001 on certain issues of electronic commerce services and information society services; Act CLV of 1997 on consumer protection; Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses; Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services; Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods; Act XLVII of 2008 on the prohibition of unfair commercial practices against consumers; Act XLVIII of 2008 on the basic conditions of and certain restrictions on commercial advertising activity; Act LXXVI of 1999 on copyright; the GDPR and the Hungarian Information Act (Infotv.). The provisions of Directive 2011/83/EU on consumer rights are given effect through the Hungarian implementing legislation.

26.2 If any provision of these Terms and Conditions is invalid or unenforceable, this does not affect the validity of the remaining provisions; the invalid provision is replaced by the valid rule closest to its purpose.

26.3 The Seller's failure to exercise any of its rights does not constitute a waiver of that right. The Customer may not transfer their rights and obligations arising from the contract to a third party without the Seller's consent.

26.4 The Parties use the contact details given in point 1.1 and in the order for communicating with each other; any change of contact details must be communicated to the other Party without delay.

26.5 These Terms and Conditions enter into force on 24 August 2026 and apply to orders placed thereafter.

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Annex 1 — Model withdrawal/termination statement

(complete and return this form only if you wish to withdraw from or terminate the contract; it may be used exclusively for non-bespoke goods under point 12.5 and for services under point 12.4)

To: Toma Family Mobil Kft., 2724 Újlengyel, Petőfi Sándor utca 48., Hungary; e-mail: info@ledfalszaki.hu

I/We hereby give notice that I/we withdraw from/terminate the contract for the sale of the following goods or for the provision of the following service: ……………………………………

Date of conclusion of the contract / date of receipt: ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this statement is made on paper): ……………………

Date: ……………………

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Annex 2 — Information on the warranty for defects, the product warranty and the guarantee (for consumers)

(based on the model information set out in Annex 3 to Government Decree 45/2014 (II. 26.))

1. Warranty for defects (kellékszavatosság)

In what cases may you exercise your right to a warranty for defects?

In the event of defective performance by Toma Family Mobil Kft. you may enforce a warranty claim for defects against the company in accordance with the rules of the Civil Code.

What rights do you have on the basis of your warranty claim for defects?

At your choice, you may bring the following warranty claims for defects: you may request repair or replacement, unless meeting the claim you have chosen is impossible or would involve disproportionate additional cost for the company compared with meeting your other claim. If you did not or could not request repair or replacement, you may claim a proportionate reduction of the consideration, or you may repair the defect yourself at the company's cost or have it repaired by someone else, or — as a last resort — you may withdraw from the contract. You may switch from the warranty right you have chosen to another one; however, you bear the cost of switching, unless it was justified or the company gave cause for it. In the case of a contract between a consumer and a business for the sale of goods, you are entitled to a proportionate price reduction or to withdrawal, on the conditions set out in Government Decree 373/2021 (VI. 30.), also where the company did not undertake or did not carry out the repair or replacement, or where the defect has occurred repeatedly, or where the defect is serious, or where it is evident from the company's conduct that it will not remedy the defect within a reasonable time. There is no withdrawal for an insignificant defect.

Within what deadline may you enforce your warranty claim for defects?

You must notify the defect immediately after its discovery, but no later than within two months of discovering it. At the same time we draw your attention to the fact that, beyond the two-year limitation period counted from the performance of the contract, you may no longer enforce your warranty rights for defects. In the case of second-hand goods this period is at least one year.

Against whom may you enforce your warranty claim for defects?

You may enforce your warranty claim for defects against the company.

What other conditions apply to enforcing your warranty rights for defects?

Within one year of performance, there is no condition for enforcing your warranty claim for defects other than notifying the defect, provided that you can prove that the product or service was supplied by Toma Family Mobil Kft. After one year has elapsed from performance, however, you must prove that the defect you have identified already existed at the time of performance.

2. Product warranty (termékszavatosság)

In what cases may you exercise your product warranty right?

In the event of a defect in a movable item (product), you may — at your choice — enforce either the right set out in point 1 or a product warranty claim.

What rights do you have on the basis of your product warranty claim?

As a product warranty claim, you may only request the repair or replacement of the defective product.

In what cases is a product regarded as defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market, or if it does not have the characteristics set out in the description given by the manufacturer.

Within what deadline may you enforce your product warranty claim?

You may enforce your product warranty claim within two years of the product being placed on the market by the manufacturer. Once that period has elapsed, you lose this right.

Against whom and on what other conditions may you enforce your product warranty claim?

You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In the case of a product warranty claim, you must prove the defect of the product.

In what cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is released from its product warranty obligation only if it can prove that: it did not manufacture or place the product on the market within the scope of its business activity, or that the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or that the defect of the product results from the application of legislation or of a mandatory official requirement. It is sufficient for the manufacturer (distributor) to prove one ground in order to be released.

We draw your attention to the fact that you may not enforce a warranty claim for defects and a product warranty claim simultaneously and in parallel for the same defect. If, however, your product warranty claim is successfully enforced, you may enforce your warranty claim for defects in respect of the replaced product or the repaired part against the manufacturer.

3. Guarantee

In what cases may you exercise your guarantee right?

In the event of defective performance, Toma Family Mobil Kft. is obliged to provide a guarantee on the basis of the contractual guarantee undertaken in points 13.4 and 15 of these Terms and Conditions and, where the product falls within the scope of Government Decree 151/2003 (IX. 22.), on the basis of the decree on the mandatory guarantee for certain durable consumer goods.

What rights do you have and within what deadline on the basis of the guarantee?

The duration of the guarantee is the 1 year or 2 years chosen when ordering, or — in the case of a mandatory guarantee — two years for a sale price of at least HUF 10,000 gross but not exceeding HUF 250,000 gross, and three years above a gross sale price of HUF 250,000. Failure to observe these deadlines entails the loss of the right. The guarantee period starts when the consumer goods are handed over to the consumer or, if commissioning is carried out by the business or its agent, on the day of commissioning. On the basis of the guarantee you may request repair or replacement, or, on the conditions set out in the legislation, a price reduction or withdrawal; in the case of a mandatory guarantee, if the business does not carry out the repair within 30 days, or if the product fails again after the third repair, it must replace the product within 8 days or refund the purchase price; if the product fails within three working days of the purchase and the defect prevents use as intended, you may request its replacement.

When is the business released from its guarantee obligation?

The business is released from its guarantee obligation only if it proves that the cause of the defect arose after performance.

We draw your attention to the fact that you may not enforce a warranty claim for defects and a guarantee claim, or a product warranty claim and a guarantee claim, simultaneously and in parallel for the same defect; otherwise, however, the rights arising from the guarantee are available to you independently of the entitlements set out in points 1 and 2.